Returns and Refunds

1. Overview

Our Returns and Refunds Policy is designed to make the process clear and straightforward. Please take a moment to review the following guidelines.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • It should be in the original packaging.

Please do NOT send your purchase back to the address shown on the package.

Please note that the following items are not returnable:

  • OEM Products
  • Special Order Items
  • Made-to-order items
  • OBC (Onboard Computer)
  • Golf Cart Motors (once installed)

3. Timeframe

Our policy allows returns and refunds within 45 days from the date of purchase. If 45 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

4. Restocking Fee

At Prime Golf Parts, we aim to ensure our customers are fully satisfied with their purchases. However, we want to be transparent about the return process and associated costs.

A 20% restocking fee applies to all returns, as required by our vendors. This fee helps cover the costs of inspecting and handling returned items. Prime Golf Parts does not retain any portion of this charge; it solely offsets the expenses incurred by our suppliers.

We appreciate your understanding and want to reassure you that this fee is a necessity imposed by our vendors and not a means of profit for us.

5. Partial Refunds

Partial refunds may be granted under the following conditions:

  • The item is not in its original condition, damaged, or missing parts for reasons not due to our error.
  • The item is returned more than 45 days after delivery.

6. Refunds Process

Once we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

7. Exchanges

Exchanges are a straightforward process:

  • In the event that you receive a product different from what you ordered, we will promptly send you the correct item and cover the return shipping cost.
  • If you ordered a product and received the same product in return, you will be responsible for both the return shipping cost and a 20% restocking fee.

8. Return Instructions

To Initiate a Return

To start the return process, kindly follow these steps:

  1. Reach out to us through our Chat, Email, or Phone channels.
  2. We will promptly initiate an RMA (Return Merchandise Authorization) request for your return.
  3. Within 2-3 business days, you will receive an email containing detailed return instructions, including the specific return address.

Important Notes Regarding Returns

  • Please note that you are responsible for covering the shipping costs associated with returning your item, and it’s important to remember that shipping costs are non-refundable.
  • Depending on your geographical location, the time it takes for your exchanged product to reach you may vary. For valuable items, we recommend considering a trackable shipping service or purchasing shipping insurance to ensure the safe and timely arrival of your return. While we make every effort to facilitate the receipt of your returned item, we cannot guarantee its delivery.

9. Price Match Guarantee

At Prime Golf Parts, we are committed to ensuring you receive the best online deal. That’s why we proudly offer a Price Match Guarantee. If, within two weeks of your delivery, you discover the identical product (Same SKU) available online at a lower price than your purchase, we will credit you the price difference in the form of store credit.

The only condition is that you provide us with the link to the authentic product.

10. Order Cancellation

At Prime Golf Parts, we understand that your plans might change after you’ve placed an order. We’re committed to processing your orders quickly to ensure fast delivery, but we also want to accommodate your needs if you decide to cancel.

Cancellation Policy:

When an order is placed, it’s promptly processed to ensure quick delivery. If you find yourself needing to cancel an order, it’s important to be aware of the financial implications tied to the cancellation process:

  • Payment Processing Fee: For orders over $1000, a cancellation will incur a payment processing fee of approximately 3% of the order total (6% if an order was paid using any financing option such as “AfterPay”, “Affirm” or “Klarna”). This fee covers the transaction costs charged by our payment processors and is deducted from the refund amount. Please understand that this fee is not kept as profit but is used to offset the costs we incur during the cancellation.
  • Orders Under $1000: Cancellations for orders under $1000 will NOT incur a payment processing fee, allowing for a full refund of the purchase price.

We strive for transparency in all our policies, including cancellations, to ensure you’re fully informed and confident in your shopping experience with us.

How to Cancel an Order:

To proceed with a cancellation, please contact us as quickly as possible through our customer support channels. Our team is ready to assist with your request and provide guidance on the next steps.

Important Notes:

  • The quicker you initiate the cancellation, the higher the chance of stopping the order before it’s processed, avoiding any complications.
  • We continually review our agreements with payment processors and will update our policies to reflect any changes in fees or procedures.

For questions or assistance with order cancellations, reach out to our support team at support@primegolfparts.com or call 1-800-644-3649. Your satisfaction and understanding of our processes are paramount to us.

Need Help?

If you have any questions related to returns and refunds, please contact us at support@primegolfparts.com